… to reducing inequality and digital exclusion

Q – How are libraries increasing digital inclusion and literacy for all factions of society?

A – In an increasingly technological world, digital literacy has become a skill that is crucial to live a healthy and independent life, Digital inclusion as defined by the United Nations reads, “equitable, meaningful, and safe access to use, lead, and design of digital technologies, services, and associated opportunities for everyone, everywhere.”

However, Audit Scotland found that 15% of Scotland’s adult population lack foundation level digital skills, and the library is often their first point of contact in seeking help to navigate the digital world, with access to the internet and digital services impacting people’s ability to work, access public services, shop, connect with others and more. Not only do libraries provide ICT access, initiatives like Dundee’s Digital Support, Databank and Device Bank projects has seen more than 21,000 people receive support and access to digital services or devices since 2016.

Additionally, CILIP Scotland have since 2024 been signed up to Scotland’s Digital Inclusion Charter, run by the Scottish Council for Voluntary Organisations and supported by the Scottish government. It exists to support, guide and recognise best practice in digital inclusion work across Scotland, and the five pledges are about structuring digital inclusion in a way that makes it easier to explain, discuss, and share with colleagues and organisations.